Panasonic Canada Inc. and Panasonic Eco Solutions Canada Inc.
(both referred to in this Policy as "Panasonic Canada")
Panasonic Canada's Customer Privacy Statement is summarized under the following headings:
Our commitment to privacy
Panasonic Canada is committed to maintaining the accuracy, security and privacy of Personal Information that we collect from you. All information that you provide to us will be collected, used, retained and disclosed only in accordance with the Personal Information Protection and Electronic Documents Act (Canada), or substantially similar legislation where enacted in your province of residence. Panasonic Canada has adopted and adhere to the ten the principles of fair information practices, which are set out at http://www.priv.gc.ca/leg_c/p_principle_e.asp
Generally speaking, "Personal Information" is information about an identifiable individual, subject to more particular definitions or interpretations under applicable law. Please note that the following types of information are excluded from the restrictions described in this Privacy Statement: information about you from which you cannot be identified; the name, title, business address or telephone number of an employee of an organization; and any other information that is not personal information as defined in or interpreted under applicable law.
By purchasing a product or service, submitting a warranty card, participating in our web sites, or otherwise providing us with your Personal Information, we consider that you are accepting the practices described in this Privacy Statement.
Our websites and the services offered thereon are not directed to minors under the age of 16 years. We will not knowingly collect Personal Information from minors under the age of 16.
Information collected from you
The Personal Information that we collect from our customers and how we use it is described in this section. From time to time other situations may arise where we collect Personal Information and in these situations we will do so in accordance with the privacy principles described above.
- On-Line Purchases
(c) Personal information provided to facilitate the payment of your order is transmitted using Secure Sockets Layer (SSL) protocol, an internet technology used to protect your Personal Information from being intercepted or used for unauthorized means. However, data transmission over the Internet cannot be guaranteed to be 100% secure. As a result, while this website strives to protect your Personal Information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.
Panasonic Canada offers membership programs to its eStore. The registration and subsequent use of these programs collects information that may be: required, optional, or automatically collected.
(a) Required information includes such things as member name, group identification and communication opt in / opt out options. This type of information is used to validate members login and account privileges.
(b) Optional information includes such things as member product preferences, address book information and communication email address. This type of information is used to facilitate the members purchasing experience, and to customize communication from Panasonic Canada as members may opt to receive.
(c) Automatic information is collected with each members visit and is used to assist Panasonic Canada in customizing the members visit experience.
- Warranty/Service/Customer Care
We may collect Personal Information, either directly or indirectly, as a result of service being performed on Panasonic products. This information is required for contact and/or billing purposes. When Panasonic product is serviced under warranty, Personal Information is required in order to validate the warranty status of the product and to monitor the quality of work performed by our authorized service centres. We may also collect Personal Information from you in order to provide you with customer support regarding the purchase, installation or use of Panasonic product.
- Participation in Contests, Promotions, or Surveys
From time to time, we may run contests, promotions, or surveys. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Subject to Note vi. below, "Promotional Mailings", any Personal Information from contest entries will be used to contact you if your entry is selected. We may also summarize survey information for analysis in a manner that no longer identifies the contest entrants, but will not share Personal Information from entries. All contests are subject to rules that govern each particular contest.
From time to time, Panasonic Canada may offer rebates on specific models purchased. To claim your rebate, you will usually be asked to provide certain contact information along with proof of purchase. You may also be asked to provide your consent to be added to promotional mailings and/or newsletters. Your consent is not a condition of receiving the rebate.
- Promotional Mailings
In each of the above examples, Panasonic Canada may ask for your express consent to use your Personal Information to advise you of products, services and special offers by mail or email. We will only send you this information if you "opt-in" to receive these mailings.
Our websites make use of "cookies" - small data files which we may send to your computer for the purpose of collecting information about your visit. They contain information that allow us to recognize when you are visiting our websites and to keep track of your preferences. Cookies also allow us to automatically collect information about your online activity on our websites, such as the web pages you visit, the links you click, and the searches you conduct on our site. Cookies are stored in your computer's browser or on your hard disk and can then be retrieved by our websites. Websites use two kinds of cookies: so-called "session" cookies, which are deleted from your computer when you leave the Website and are used purely to help you to navigate around the Website; and "persistent" cookies, which remain on your computer so that the Website can recognize you when you return.
What cookies we use and how we use them:
(a) Google Analytics - Measuring Website Usage
(b) Acquia Lift - Personalizing content across our platforms
Our websites use Acquia Lift, a personalization tool built for drupal provided by Acquia that helps website owners understand how visitors engage with their websites by merging customer profile data and content from multiple sources into a single solution to provide personalized experiences in real-time.
(c) Saleswings - Improving our campaigns and email marketing
How to manage cookies
If you continue with your visit to our sites, you consent to the use of our cookies. Alternatively, you have options to manage the cookies that you want to accept from websites.
Most browsers can be altered to prevent your computer from accepting cookies, although this may mean that some of the features of our sites (and other sites) will not work properly and may restrict your user experience.
These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the 'Help' option in your browser for more details.
- Cookie settings in Internet Explorer
- Cookie settings in Firefox
- Cookie settings in Chrome
Turn off anonymous Google Analytics cookies:
You can install a Google Analytics opt-out browser add-on to prevent websites from sending information about your visit to Google Analytics. More information about this add-on can be found below.
- Google Analytics & Privacy
Third party features:
Other information collected:
- Visitorship data
We analyze information about visits to our website that includes: the date and time of the visit, the sections or pages visited, the IP address of the Internet Provider. The information is used in aggregate to improve the content and organization of our website.
With whom we may share information
In the course of doing business, we employ other companies to perform a variety of functions on our behalf. For example, at times we may retain third parties to analyze, update and correct data we collect on our website, including Personal Information, to help us improve our products, our database and our website. In addition, we may share Personal Information with agents, suppliers, fulfillment houses and other third parties to allow for the processing of on-line sales, delivery of prizes, rebates, information, products or services, including answering questions about products, or otherwise providing customer care. These suppliers and other third parties may have access to your Personal Information if it is needed to perform their functions for Panasonic Canada, but they are not authorized by us to use your Personal Information in any way other than the intended use. Some of these third parties may be located outside of Canada and, as such, they are subject to foreign laws including laws that may require disclosure of personal information to foreign government authorities.
For on-line purchases, Panasonic Canada has teamed with a business partner to provide the distribution of Panasonic products and logistical support for consumers. Together with this business partner, we will only collect the Personal Information for the purposes of processing your order and delivering your order (and any other matter incidental to processing and delivery of your order).
Except as stated in this Privacy Statement, or as required or permitted by law, we do not sell or disclose your Personal Information without your prior consent.
Links to other web sites
Our website may contain links to other websites or Internet resources. When you click on one of these links, you are contacting another website or Internet resource. Panasonic Canada has no responsibility or liability for, or control over, these other websites or Internet resources or their collection, use and disclosure of your Personal Information.
We encourage you to read the privacy policies contained within these other websites to learn how they collect and use Personal Information about you.
Terms specific to EU residents
Panasonic Canada may collect Personal Information from residents of the European Union (EU) where the processing of Personal Information is governed by the EU's General Data Protection Regulation (GDPR). For the purposes of the GDPR and processing Personal Information of EU residents, Panasonic Canada is considered to be a data controller and not a processor of Personal Information. Subject to any legal requirements set forth in the GDPR or any other applicable legislation, including without limitation, compelling legitimate grounds for the processing of Personal Information which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims , Panasonic Canada provides EU residents with the following rights with respect to their Personal Information collected by Panasonic Canada under this Privacy Statement:
(a) Right to be informed of data processing practices
(b) Right to access to Personal Information
(c) Right to rectify Personal Information
(d) Right to be forgotten
(e) Right to restrict and object to processing
(f) Right to data portability
(g) Right not to be subject to a decision based solely on automatic processing
Questions or Concerns
Privacy Complaint Process
What is a privacy complaint?
A privacy complaint is any concern or dispute anyone might have with Panasonic Canada Inc.’s (“PCI”) handling of the information we collect to carry out the business of PCI. This includes suspected privacy breaches. A privacy breach is the disclosure of personal information, either accidental or intended, that is not authorized by the
Freedom of Information and Protection of Privacy Act. PCI’s Chief Privacy Officer is responsible for receiving privacy complaints and ensuring they are investigated.
What is PCI’s process for making a complaint?
What if I am not satisfied with the PCI’s handling of my privacy complaint?
If you have a concern or dispute with PCI’s handling of information, you or your authorized representative should contact PCI’s Chief Privacy Officer. This can be done by email, standard mail, or by fax.
Attention: Chief Privacy Officer
5770 Ambler Drive
Mississauga, ON L4W 2T3
The Chief Privacy Officer will contact you about your privacy complaint as soon as possible but no later than 30 days after receiving your complaint.
The Chief Privacy Officer or their designate will investigate the complaint. To do this properly, the Chief Privacy Officer may contact you for more information. They may also need to get in touch with other people to fully understand your complaint. This may require the Chief Privacy Officer to mention your name and some of the details of your personal information as part of the investigation.
If your privacy complaint is about the conduct of one or more of our staff members, the Chief Privacy Officer will discuss the matter with the staff members(s) during the investigation.
At the end of the investigation, the Chief Privacy Officer will inform you of the results.
If you are not satisfied with PCI’s investigation of your privacy complaint, you may make a complaint to the Information and Privacy Commissioner. The contact information is as follows:
Office of the Privacy Commissioner of Canada
30 Victoria Street,
Phone: (819) 994-5444
No Charge-Dial: 1-800-282-1376
Amending this privacy statement
Panasonic Canada reserves the right to amend this Privacy Statement along with any related provisions from time to time.
Last updated February 2023